American Express Scores an “Own Goal”

Looking for a cash-back rewards card? Enticed by the offerings of American Express? Think twice. I’ve had an American Express cash-back card for 15 years, but I’m no longer using it. Why? Because American Express owes me three months’ worth of rewards. American Express keeps promising to bring my account up to date, but the promises have been empty ones.

I’ve switched to two other cards that offer cash-back rewards, at a slightly lower rate than I used to earn at American Express. (You can find such cards by going to this page at Bankrate.com.) But the two cards offer generous bonuses ($150 and $100) for charging $500 to them in the first 90 days of use, so in the course of a year, that will more than make up for American Express’s slightly higher but unreliable cash-back rate.

Will I go back to American Express? Probably not. Even in the unlikely event that the issuers of both cards that I’m now using prove as unreliable as American Express, I’ll just try other cards with similar cash-back rates.

American Express has scored an “own goal“; that is, its own actions have prompted me to give my business to its competitors.